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Mechanical failure affect flight airlines to raise accommodation

2014-3-31    Source:    Author:佚名  Browse:   

District has before winter ice and snow more HouDong in northern spring windy weather, more than a line along the line is easy to appear meteorological characteristics of high winds and flying sand weather, weather conditions affect the normal operation of flights, therefore, delays the special governance is an important content of the civil aviation Tibet rc.

4, reporters learned from the civil aviation Tibet rc, in order to further increase the intensity of flight delay management, recently, the civil aviation rc to gonggar airport in Lhasa in Tibet as the important guarantee for the platform, actively dealing with flight delays and improve the service work special governance activities.Several airlines sales office in Lhasa, said the flight cancellations or delays caused by mechanical failure, will provide free accommodation.

  measures

Recently, the civil aviation Tibet rc active response to flight delays, and special governance activities, improve the service work in flight is not normal, timely information to the passengers, to ensure that passengers get correct information, to do a good job of explanation appease passengers.

  service

Several airlines sales office in Lhasa, said the flight cancellations or delays caused by mechanical failure, will provide free accommodation.

  Formulate emergency response plan

  Improve the quality of the civil aviation services

Civil aviation Tibet rc assistant chief pine is introduced, to perfect and develop security normal flight and large delay in emergency treatment of special projects implementation plan, under the guidance of leading group for special projects, civil aviation Tibet rc further revise and improve the "gonggar airport in Lhasa is not normal flight security plan", compiled the "standardize operation order to do a good job of flight working plan, has been clear about the special governance responsibilities and inspection requirements, to plan for dynamic management.

In addition special leading group for the operation of each department on a regular basis to ensure the safety of, clearing, information process, service and so on carries on the supervision and inspection, and the organization held a special work meeting flight delays and association in the field unit, provide comprehensive response to emergency drills and exercises.

Pine said, in protection of the normal and effective disposal of flight delays of flights, the civil aviation rc form the overall situation of Tibet, establish flight information sharing mechanism, the flight after the release mechanism, the passenger service coordination mechanism after the flight delays, especially to ensure that when the large-area flight delays by airport and airline's field representative on-site consultation, refund, endorse the formalities, and implement the solution to the delay passengers accommodation problems.Especially in for our winter snow and ice, micrometeorology windy weather phenomenon, affecting the operation of flights could lead to widespread flight delays or alternate, operation and management departments to strengthen prior warning, timely start ones disposal of early warning, to timely information to the passengers at the same time, to ensure that passengers get correct information, to do a good job of explanation appease passengers.

  According to the factors affecting the flight

  Provide the corresponding services

Staff of the sales department, Air China Lhasa if it is because of airlines, cause the origination point delayed or cancelled flights, Air China will provide passengers with flight dynamic information, and meals, accommodation, etc.Due to the weather, emergencies, air traffic control, security and does not belong to the cause of the airlines, such as passenger flights in the origination point delayed or cancelled, Air China will provide passengers with flight dynamic information, and help the passengers meals, accommodation arrangement, but the expense of passengers.In addition, if the flight in stopping places delayed or cancelled, whatever the reason, Air China will provide meals, accommodation and so on to the passenger."Mechanical failure or uncontrollable factors such as weather caused by flight delay or cancel, Air China will be the scene for passenger ticket endorsed, refund need to provide the relevant certificates standby passenger."The airlines such as the staff said that the weather causes of flight delay or cancel, in the case of climate factors allow, Air China will arrange fill in the following day according to the traffic situation class or work overtime, and in a timely manner to handle the upgrade and refund.

ChuanHang sales staff in Lhasa, said after the flight has been delayed or cancelled, ChuanHang in flight conditions allow, arrange fill class the next day, and for the need to upgrade, endorse, full refund unconditionally for standby passenger.Mechanical failure caused when flights are delayed or cancelled, such as ChuanHang will provide accommodation guarantee unconditionally, and uncontrolled factors such as weather flights are delayed or cancelled, the business department will contact ChuanHang headquarters, strive for as far as possible to solve the problem of food and accommodation for tourists.

China Eastern airlines sales office in Lhasa, said the delays caused by weather or cancel, passenger accommodation to provide for oneself, and China Eastern will endorse, full refund for customers.Mechanical failure when flights are delayed or cancelled, China Eastern will provide room and board, and free to handle the upgrade and full refund.

In addition, the reporter understands from China Eastern website, passengers buy tickets if you place an order to buy boat idea, meet flight because of mechanical problems or mechanical failure causes because of structural defects, bad weather or natural disasters, airlines overbooked or air traffic control and so on caused by flight delays and delay time more than 4 hours, the insurance company will compensate, namely the flight delay compensation of 600 yuan more than 4 hours (maximum compensation of 600 yuan), the flight cancel the compensation of 600 yuan.Calculation standard for flight delay time, since the original plan on flights scheduled arrival time, until the actual time of arrival of the scheduled flight, or use by the airline to arrange alternative flight arrive time schedule.